Delivery information
If you have received a delivery notice but your shipment has not arrived yet, please check your local post office. The parcel might be mishandled by your local postal services.
Customer support
FAQ
Huusk Premium Kitchen Knives Questions
Are Huusk knives designed exclusively for chefs?
No. Huusk knives are specifically designed for the most comfortable use. They are extra sharp, very well balanced and feature a unique curvy shape to provide you with ultimate control in your kitchen. Huusk knife is a perfect tool for a professional chef and a regular cooking enthusiast alike.
Are Huusk knives safe to use?
Yes! Huusk knives are extra-sharp and their blades dull very slowly. The sharp blades increase their safety. Most of the kitchen accidents involve blunt knives, as you have to apply force to effectively use them (knives or produce tend to slip in such cases, which often results in minor injuries). Huusk knife is extra sharp, so no force is required to use it. Huusk knife is perfectly designed for ultimate control and balance which makes kitchen accidents very unlikely.
What are the specifications of a Huusk knife?
| Length (blade and handle) | 28 cm / 11 inches |
| Length (blade) | 15.5 cm / 6 inches |
| Width (blade and handle) | 5 cm / 2 inches |
| Weight | 252 g / 0.5 pound |
| Angle of the curve | °38 |
| Blade material | Stainless Steel (18/10 electroplated) |
| Handle material | Oak wood / carbon onyx |
What Materials are Used to Make Huusk?
Huusk knives are made from 18/10 electroplated steel and then joined with a handle made of ancient oak wood or carbon onyx material.
Does the hole cut out actually help to improve the knife's control?
Yes! Our best-selling premium control chef’s knife is scientifically proven to allow for more control as it was specifically designed so the index finger can be in contact with the blade, allowing for more hands-on experience.
How do I maintain a Huusk knife?
Dos:
DO use the hole for your index finger for ultimate precision & control;
DO carefully clean the blade to prevent food accumulation in its dimples;
DO hand wash your Huusk knife and dry it immediately after each use;
Don’ts:
DO NOT use force while using a Huusk knife. It is a sharp, precise tool - force is not needed;
DO NOT put Huusk in the dishwasher. Doing so may affect the knife's quality;
DO NOT store the knife in the damp place to prevent rust.
Other Huusk Family Products
Huusk Kitchen Scissors Questions
Can I use these scissors to cut food?
Yes! The Huusk Kitchen Scissors are specially designed to help you with all of your kitchen tasks including cutting meat, vegetables, and cracking nuts.
Are the Huusk Kitchen Scissors dishwasher safe?
Yes! The Huusk Kitchen Scissors are made from high-grade stainless steel making them easy to clean. You can wash them in the sink or place them in the dishwasher.
Are these kitchen scissors reliable?
The Huusk Kitchen Scissors are extremely reliable. They are strong enough to help you with any task in the kitchen and have an ergonomic design that will make all of your cooking jobs much easier. Your friends and family will be amazed at your skills!
Are the Huusk Kitchen scissors durable?
These scissors are made from high-quality stainless steel and are strong enough to handle any job in the kitchen. They are extra sharp and can endure any task that you put them to.
What are the benefits to using the Huusk Kitchen Scissors?
The Huusk Kitchen Scissors will make prepping all of your meals a much easier task. Whether you are cracking bones, cutting thick slices of meat, or finely chopping herbs from the garden, the Huusk Kitchen Scissors can handle it all. Plus, you don’t have to worry about cleaning your cutting boards or counter tops. Simply chop right into your bowl, pan, or plate.
Huusk Leather Sheath Questions
How does this sheath help protect my Huusk Knife?
Knives are prone to chipping and can get dull if they aren’t cared for properly. This will affect how well you are able to perform in the kitchen. The Huusk Leather Sheath is made from high quality leather that is specifically designed to fit your Huusk knife perfectly. It is padded to protect against accidental bumps and will keep your blade sharp and intact.
Is this sheath durable?
The Huusk Leather Sheath was made with durability in mind. It is handcrafted from the finest grade leather material by artisan leather craftsmen. It is perfect to carry with you when you go camping or fishing and can withstand even the toughest wear and tear.
Does the sheath require extra care?
To keep your leather sheath in the best possible condition, you should treat it regularly with a good quality leather cleaner. This will keep the material soft and supple and will ensure you are always proud to show off your Huusk knife.
What are the greatest benefits to having this leather sheath?
Whether you are a home cook or a professional chef, your knives are an investment that need to be kept safe. This top-quality leather sheath will safely store your Huusk knife, keeping the blade sharp and free from knicks and scratches.
Can I store my other knives in this leather sheath?
The Huusk Leather Sheath has been perfectly designed to protect your Huusk knife. Our artisan leather-workers have created a sheath that will safeguard your Huusk but will not fit other knives properly.
YOUR Huusk ORDER / DELIVERY STATUS AND SHIPPING
Where is my Huusk order?
You can check your order status by entering your email address used for the order and/or your tracking number here: https://get-huusk.com/tracking
I HAVE COMPLETED THE ORDER BUT DID NOT RECEIVED MY ORDER CONFIRMATION
There are multiple reasons as to why you may not have received your order confirmation:
- It is possible that you have entered your email address incorrectly.
- Please check your spam folder. It is possible that the order confirmation has been filtered as spam.
- The order process may have not been completed correctly.
If you have ruled out all of the above and have not received an email from us after placing your order, feel free to contact our customer service via the contact form you can find below. As a subject please use the option: "Have not received an order confirmation". Our dedicated customer support team will then check whether or not your order has come through.
CAN I CHANGE MY ADDRESS?
As long as your order has not left our warehouse we can still change and correct your delivery address. Please reach out to our customer service via the contact form you can find below using the subject "Address change". Your delivery address will then be adjusted. Once your order has left our warehouse we can no longer change your delivery address.
HOW CAN I CANCEL MY ORDER?
If you wish to cancel your order please contact our Customer Service team as soon as possible. If your order hasn’t reached the fulfilment stage it is possible we may still be able to change or cancel it.
However, please be aware that we are often unable to make these changes because we usually have your order packed and awaiting shipment within 24 hours of it being placed.
CAN I CHANGE MY ORDER?
As long as your order has not yet been passed along to our logistics partner, we can cancel your order and reimburse you. Please use our contact form with the subject "Cancelling my order" and provide us with your order number. You can then simply place a new order and effectively change it on your own.
HOW CAN I GET MY INVOICE?
Your invoice was sent to the email you provided in your order details. If you haven’t received it, please contact our customer support at: support@huuskstore.com
WHEN WILL MY ORDER ARRIVE?
The processing time for orders is 1-2 business days. After that, delivery times are as follows:
Estimated delivery times / country in business days:
Please keep in mind that during holidays or limited edition launches this time may vary. Thank you for your patience.
**Disclaimer: current COVID-19 pandemic has disrupted the logistics network, which has affected the delivery times. As a result, estimated delivery times for some items may be longer than usual at the moment.**
Please read our shipping policy for more information.
HOW CAN I TRACK MY ORDER?
Please follow these instructions:
-
Copy either your:
- order number,
- tracking number or
- email address.
- Open the tracking page
- Paste any of the information mentioned above into the designated field on the page and press “track.”
- You can now track your order status.
HOW MUCH DOES THE SHIPPING COST?
RETURNS AND CLAIMS
HOW CAN I RETURN MY Huusk PACKAGE?
Within 30 Days Period from the delivery date of your order (to be determined by the tracking number provided) any customer who is not satisfied can return the product for a refund or replacement. Please contact our customer support explaining why you want to return your product so our support team can send you further instructions:
Return shipping will have to be covered by the customer and any related fees will not be compensated by us.
Read more about our return policy here: Return Policy
HOW LONG DOES IT TAKE TO PROCESS MY REFUND?
We will give a refund for the returned product within 14 days from receiving the product at our return address. However, please note that we will only accept the returned product if it was not used, has not been damaged and has been sent back to us in the original packaging. A refund might take up to 5 days to reach your bank account after it's made.
How to find your order number?
STEP 1. Look for order confirmation number in your email
STEP 2. Fill the “Order number” field above with your order confirmation number.
If you have read and not found a solution in our Frequently Asked Questions, please contact us via the form below.